Assistant settings
Control model behavior, multilingual responses, business rules, channels and site-level AI configuration.
System instructions
Describe the assistant role, approved tone, boundaries and business objective. Do not paste secrets or credentials into prompts.
Multilingual behavior
The assistant can respond in the visitor language when configured. Keep knowledge sources clear enough that translated answers preserve the original meaning.
Model configuration
Keep model names and API credentials server-side and configurable through environment/settings so the product can be upgraded without editing widget code.