AI Actions & tool execution
Allow the AI to request approved business actions such as creating leads, handoffs, bookings, emails, WhatsApp messages or webhooks.
How actions work
Registered actions are exposed to the model as tools. When the model selects an action, MBio creates an Action Run containing the requested arguments and current conversation context.
Confirmation
Actions with external side effects should require visitor confirmation. The widget displays what will happen and offers Confirm or Cancel before execution.
Safety recommendations
- Keep the tool list narrow.
- Validate every argument server-side.
- Require confirmation for messages, bookings or external writes.
- Log action runs for auditability.