Feedback Inbox & AI analysis
Review negative AI ratings, survey issues and qualitative customer feedback in a single operational queue.
Inbox workflow
Prioritize, review, resolve or archive feedback. Important issues can be converted into a Knowledge Gap for RAG improvement.
AI analysis worker
php bin/process-feedback.php 25
The worker classifies theme, category, sentiment and priority, writes an AI summary and can create a Knowledge Gap when the feedback suggests missing or outdated knowledge.
Do not auto-train on raw feedback
Customer feedback is not automatically inserted into RAG. Review it first, then update an authoritative knowledge source. This protects the knowledge base from spam and incorrect user claims.