MBio AI Chat Docs
Documentation / Feedback & research

Feedback & Research overview

Collect polls, surveys, NPS, CSAT, CES and qualitative customer feedback directly from the chatbot.

What this module does

Feedback & Research turns conversations into structured customer insight. Every survey, poll and feedback item is isolated by website and can be linked to a Contact and Conversation.

Recommended workflow

  1. Create a Survey or Poll.
  2. Choose trigger rules and publish.
  3. Collect responses inside the widget.
  4. Review Feedback Inbox and Analytics.
  5. Run the feedback analysis worker to classify themes and detect knowledge gaps.

Privacy

Choose anonymous, identified or optional identity modes. Do not silently deanonymize responses. Keep consent and retention aligned with your privacy policy.