Leads & quote requests

Lead capture

The chatbot can request name, email, phone and other qualification details at appropriate moments. Contact details should be collected transparently and only for legitimate follow-up.

Lead score

Lead Score combines conversation intent and qualification information. Use it as a prioritization signal rather than a guaranteed prediction of purchase.

Qualified lead event

When a lead crosses the configured qualification threshold for the first time, MBio can emit a one-time integration event for CRM or automation workflows.

Quote requests

Quote requests are separated from normal leads because they represent stronger commercial intent and often deserve faster human follow-up.